Status:

Current

Commitment:

£25m

Date of investment:

2016

Sector:

Technology Services

Buy & Build:

10 completed acquisitions

“Horizon Capital have been a strong partner for Sabio on its Journey over the past five years. Together we have quadrupled revenue, expanded from the UK across Europe and developed our own software solution. Horizon Capital has supported Sabio in ten acquisitions and a very smooth management transition as the business grew. The Horizon Capital teams understanding of technology businesses stood them apart from other funders.”

Lee ShortenChairman, Sabio

Background

Sabio is a market leading provider of customer experience technology to large corporates across Europe. The business which includes Sabio, Dvelp, flexAnswer, Coverage and Anana, delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. 

Through its own technology and that of world-class technology leaders such as Avaya, Genesys, Verint, Twilio and Google, Sabio Group helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels.

The Journey so far

Sabio has been transformed from a UK focussed business with three technologies at the time of Horizons investment in 2016 to a pan European business with a full spectrum of technologies from over ten leading vendors including Twilio and Google. In the past five years Revenues and EBITDA have more than quadrupled and staff numbers have grown by over 300%.  As well as its UK operations Sabio now has scaled operations in Holland, France, Spain, Singapore and Malaysia.

In addition to sourcing and supporting acquisitions, we have also invested in the infrastructure of the group with upgraded ERP, CRM, accounting and collaboration tools to build a robust platform for continued organic and M&A led growth.

Buy and Build

Since the investment from Horizon Capital, Sabio has completed ten add on acquisitions in five countries and is now the largest European provider in its sector.

News & Insights

Related Infomation

July 9, 2018 in News

Horizon invests in DMC Canotec

Horizon, the leading investor in UK business services and technology companies, is pleased to announce its investment in DMC Canotec
Read More
October 25, 2018 in News

Horizon-backed Wireless Innovation acquires Rock Seven and YB Tracking

Wireless Innovation, a specialist Machine-to-Machine (M2M) and Internet of Things (IoT) connectivity and communications provider, backed by Horizon Capital, today announces the acquisition of Rock Seven Mobile Services Limited and…
Read More
October 20, 2018 in News

Horizon Capital raises £200m

Last week we closed on a new fund, Horizon 2018 - a seven-year investment vehicle which secured £200 million of commitments from a group of blue-chip institutional investors led by Pantheon…
Read More