Status:

Current

Commitment:

£25m

Date of investment:

2016

Sector:

Technology Services

Buy & Build:

14 Completed Acquisitions

“Horizon Capital have been a strong partner for Sabio on its Journey over the past five years. Together we have quadrupled revenue, expanded from the UK across Europe and developed our own software solution. Horizon Capital has supported Sabio in ten acquisitions and a very smooth management transition as the business grew. The Horizon Capital teams understanding of technology businesses stood them apart from other funders.”

Lee ShortenChairman, Sabio

Background

Sabio is a market leading provider of customer experience technology to large corporates across Europe. The business which includes Sabio, Dvelp, flexAnswer, Coverage and Anana, among others, and delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. 

Through its own technology and that of world-class technology leaders such as Avaya, Genesys, Verint, Twilio and Google, Sabio Group helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels.

The Journey so far

Sabio has been transformed from a UK focussed business with three technologies at the time of Horizons investment in 2016 to a pan European business with a full spectrum of technologies from over ten leading vendors including Twilio and Google. In the past five years Revenues and EBITDA have more than quadrupled and staff numbers have grown by over 300%.  As well as its UK operations Sabio now has scaled operations in Holland, France, Spain, Singapore and Malaysia.

In addition to sourcing and supporting acquisitions, we have also invested in the infrastructure of the group with upgraded ERP, CRM, accounting and collaboration tools to build a robust platform for continued organic and M&A led growth.

Buy and Build

Since the investment from Horizon Capital, Sabio has completed 14 add on acquisitions in five countries and is now the largest European provider in its sector.

News & Insights

Related Infomation

December 3, 2018 in News, Sabio

Sabio’s Fourth Acquisition with Horizon Capital Backing

We are pleased to announce that our portfolio company Sabio Group, a leading provider of customer contact technology, has acquired flexAnswer Solutions. This is the fourth acquisition Sabio has made…
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February 17, 2020 in News, Sabio, Sapphire

Sabio and Sapphire Systems make the Sunday Times International Fast Track

Congratulations to the teams at our investments Sabio and Sapphire Systems. Both companies are included in the The Sunday Times HSBC ‘International Track 200’ list for 2020. The report ranks…
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July 6, 2020 in News, Sabio

Sabio Group acquires Coverage Group in France

Horizon-backed  Sabio Group has announced the acquisition of Coverage Group, one of France’s leading independent providers of customer experience and communications technology solutions. The acquisition supports Sabio’s goal of becoming…
Read More