We are pleased to announce that our portfolio company Sabio Group, a leading provider of customer contact technology, has acquired Callware, Spain’s leading specialist provider of Workforce Optimisation (WFO), Unified Communications and Cloud contact centre solutions with operations in Spain and Mexico.

Bringing Callware into the Sabio Group confirms Sabio as a leading independent provider of advanced Workforce Optimisation solutions and business consultancy, with a particular focus on the application of Speech Analytics, Workforce Management and Customer Experience Process Optimisation. By combining these specialisms, the Sabio Group will be able to deliver increased value to clients across all geographies.

The acquisition is part of an ongoing strategy to broaden the company’s solutions portfolio and geographic coverage. To date this has included the acquisitions of SaaS solutions provider Rapport in March 2017, DatapointEurope – one of Europe’s leading contact centre technology providers – in July 2017, customer insight and contact centre benchmarking experts Bright UK in March 2018, and flexAnswer Solutions, the leading Singapore-based provider of innovative Virtual Assistant solutions in December 2018.

Andy Roberts, CEO, Sabio Group said “Workforce Optimisation continues to be a major investment area for organisations looking to differentiate experience through customer engagement. The acquisition of Callware is a smart move as it helps to scale our global WFO activities and establishes Sabio as Verint’s leading partner in Europe”

Simon Hitchcock, Managing Partner, Horizon said “We were delighted to have supported Sabio in this important acquisition which further extends the blue chip client base in Europe.  The acquisition adds to the impressive double digit organic Revenue growth Sabio continues to achieve and the healthy pipeline of further acquisitions to extend reach and add functionality to the platform gives us confidence of completing further acquisitions in 2019.”

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