We’re pleased to announce that our portfolio company Sabio has completed a £117m refinancing with CVC Credit Partners and the acquisition of Team vision a provider of customer contact technology and services in Spain with Revenue of €11m.

We invested in Sabio in 2016 and since then have supported the business’s tripling in size and international expansion.  Sabio is a pan European provider of customer experience solutions and managed services to blue chip enterprise brands. The business helps its clients optimise customer contact and improve the customer experience, structures and strategies. Sabio has revenue in excess of £100m, operates from 11 offices globally and employs over 500 people.

The acquisition of Team Vision makes Sabio a leading independent provider of customer contact technology in the Iberian Peninsular and follows Sabio’s acquisition of a client base in the Netherlands from a major Dutch Telecom provider in September 2019.  Both deals have added scale to Sabio’s fast growing European solutions business.

Jonathan Gale, Chief Executive of Sabio said: “I am delighted to welcome Team vision’s prestigious clients and outstanding team of skilled colleagues to Sabio Group. By combining Team vision with our existing business in Spain, we have established an independent CX leader with critical mass in Enterprise and CCaaS technologies.

This is an exciting move for Sabio Group which supports our ongoing objective to combine our own technology with that of our partners, bringing the very latest in AI powered, self-service and channel agnostic customer engagement solutions to our clients.”

Simon Hitchcock, Non Exec Director of Sabio and Horizon Managing Partner added “The refinancing with CVC Credit enables Sabio to continue its successful organic growth and accelerate the buy and build strategy.  Team vision is a good strategic purchase for the business and in the coming months we expect to complete a number of further acquisitions from a strong pan European pipeline.”

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